FAQ
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Product & Authenticity
1. Are all your jadeite items 100% natural and untreated?
Yes, absolute authenticity is our core commitment. Every single piece in our collection is exclusively natural Grade-A Myanmar jadeite, meaning it has undergone zero chemical treatments, acid cleaning, polymer resin impregnation, or artificial color enhancements.
2. Do your products come with authoritative laboratory certificates?
To guarantee total peace of mind, every single item is accompanied by an official national grading certificate issued by recognized gemological testing authorities. Furthermore, we fully welcome and encourage any independent third-party re-testing for verification.
3. Will my jadeite piece look identical to the online photos?
Natural jadeite is a creation of nature, meaning that variations in color shading, crystal grain structure, and natural veins are entirely normal. These subtle differences ensure that every single piece is completely unique and truly one-of-a-kind.
Shipping & Delivery
1. Which countries do you ship to worldwide?
We bridge distances globally, offering professional and insured express delivery services to destinations all around the world, ensuring collectors everywhere can access fine Myanmar jadeite.
2. Is international shipping insured and traceable?
Safety is our highest priority during transit. Every single order is fully insured against loss, theft, or transit damage, and each package is accompanied by a real-time online tracking number so you can monitor its journey.
3. What payment methods do you accept for international orders?
We cater to a global clientele by supporting a wide variety of secure payment methods, including major credit cards, trusted international digital wallets, and other streamlined checkout options.
After-Sales & Services
1. Do you provide lifelong after-sales support for purchased items?
We believe that a sale is merely the beginning of our relationship. We view every client connection as a lifelong partnership, offering continuous care, guidance, and maintenance advice long after your purchase.
2. How are custom or bespoke jewelry designs handled from concept to final delivery?
Our custom design process is fully collaborative and transparent. Once you select your loose jadeite or share your vision, our master artisans create detailed design renderings. We consult with you at every critical stage—from initial 18K gold and diamond mounting sketches to final in-house setting—ensuring the finished piece perfectly reflects your personal aesthetic before it is securely polished and shipped.
3. Do you offer regular maintenance, cleaning, or professional care advice for fine jadeite jewelry?
While natural jadeite is remarkably durable, proper care ensures its luster lasts for generations. We provide comprehensive guidance on daily wear preservation, safe cleaning methods using mild soapy water, and avoiding harsh chemicals or sudden temperature shocks. For bespoke pieces involving 18K gold and diamond settings, our team is always available to advise on professional inspection and maintenance.